Change process support

Making it happen

Change process support connotes the full range of activities that drive, reinforce and sustain change activity. It varies widely from case to case, but can include:

·         working with transition teams to identify and overcome roadblocks

·         facilitating problem-solving sessions

·         reconciling multiple inputs from reviewers of communication material

·         maintaining an objective watch on process and product quality

·         developing responses and positions on key issues and challenges

·         developing and/or delivering training for line managers and HR staff in the front-line of the change and communication process

·         clearly and concisely documenting leadership goals and plans

The work is intensive and sustained. It calls for strong communication and facilitation skills, as well as an ability to respond fast and consistently.

Supporting change includes driving the communication process

Operational

People need direction, information and guidance to work on the right things in the right way

Informational

Leaders need data about processes, results, customers, issues, opportunities

Motivational

Employees need guidance and feedback, and the opportunity for self-expression

Psychological

People need to be connected with the organization, their work and each other